Returns & Refunds

NOTE: downshoulder customer care representative never asks for any OTP or credit/debit card details during call. We request not to share any share such confidential details during your online shopping experience with downshoulder

At downshoulder, we understand how much you value your every purchase and we are committed to making your shopping experience with us as delightful as possible. We assure you that downshoulder products sold on downshoulder are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

downshoulder Buyer Protection seeks to help customers who have an issue with a product then write to us at in case you want to raise a dispute. downshoulder looks at each dispute on a case-by-case basis and tries to be fair with our reputed customers. We hope you understand that the product can only be used for trial and cannot be used, washed, ironed, or tampered with in any way. Please include downshoulder price tags, labels, original packing, and invoice along with the product.

Refund Policy

We work to provide the most hassle-free online shopping experience. You are covered and your money is safe. Refunds are issued when In-line with Buyer Protection when a dispute has been ruled in your favor. Once the cancellation is initiated a full refund is initiated in your bank account.